Privacy & Security Policy

Aim

Insect Science ™ respects consumers' constitutional rights to privacy and data protection. Accordingly, Insect Science ™ believes in protecting the personal information we collect from you when you use the www.insectscience.co.za website ("our website").

This privacy & security policy has been developed to ensure that users of our website and/or customers shopping online:

• know that their personal information is kept private

• know that any information we use is to improve service to you

• can make payments in a secure environment

This privacy & security policy forms part of our website terms and conditions.

Personal Information

Personal information refers to all information about you as an identifiable individual, including your name, address, email address, telephone number, and identity number.

Personal Information Collection and Use

Save as set out herein, we will not use any personal information collected without your consent for any purposes other than the following:

• to process your requests

• to facilitate transactions to completion

• to improve and develop new products and services offerings

• to alert you of any changes to or new products and services offerings

• to improve your experience on the website, improve our service to you and alert you of new website features

• to inform you of any changes to the website and any technical, administrative or legal notices important to our website which we believe may be of interest to you, and

In order to register for certain services offered through our website from time to time, Insect Science ™ will ask you for relevant personal information. Insect Science ™ will use such information to provide the services to you. Insect Science ™ may also use such information for its own internal purposes including:

• establishing and verifying your identity

• maintaining and updating our customer databases, and

• marketing analysis, product research and development purposes

Registration

In order to use this website, you must first complete the registration form and create a user name and password. During registration you are required to give contact information (such as your name and email address). We use this information to contact you about the services in which you have expressed interest.

You may be required to provide demographic information such as income level and gender to us. This information may be used to provide you with a more personalised experience on our website.

Orders

If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and delivery address) and financial information (such as credit card number and expiration date).

We use this information for billing purposes, to fill your orders and to provide order updates. If we have trouble processing an order, we will use this information to contact you.

Application Forms

If you apply for an account we may require that you provide certain personally identifiable information, including your name, address, phone number, credit card number and/or identity number. This information may be used to provide you with a more personalised experience on our website. This information is also necessary for us to process your application and to contact you.

Supplementation of Information

In order to provide certain services to you, we may on occasion supplement the personal information you submit to us with information from third party sources.

We use marketing data from third parties and add it to our existing user database, to better target our advertising and to provide pertinent offers in which we think you would be interested. To enrich our profiles of individual customers, we tie this information to the personally identifiable information they have provided to us.

Personal Information Sharing and Disclosure

Insect Science ™ will not sell, rent or otherwise disclose your personal information to any third party without your consent, provided that by using our website and/or subscribing for any of our services, you provide your express and informed consent for Insect Science ™ to disclose your personal information to third parties.

Insect Science ™ will use its best commercial endeavours only to use or disclose your personal information in the manner stated in this policy.

Aggregate Information

Insect Science ™ reserves the right to share non-personal information in aggregate form with third parties for business purposes, for example with advertisers on our website or business associates and partners. This does not involve disclosing any personal information which can identify any individual in any way. We do not link aggregate user data with personally identifiable information.

Personally Identifiable Information

We may disclose any personal information to any of our affiliates and group companies, and pursuant to any merger activity or restructuring of the Insect Science ™ Group of companies. The companies that make up the Insect Science ™ Group subscribe to this privacy & security policy.

Other Third Parties, Agents and Service Providers

We may disclose personal information to third party companies employed by Insect Science ™ to provide services for us, including for example, website hosting and development, and delivery services. These companies require access to your personal information to perform their functions.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information to governmental bodies, exchanges and other regulatory or self-regulatory organisations if Insect Science ™ is required to do so by law or if we believe that such action is necessary to:

• comply with the law or with any legal process

• protect and defend our rights and property or that of our customers and companies in our group

• prevent fraud or abuse, misuse or unauthorised use of our website, and/or

• protect the personal safety or property of our customers or the public (if you provide false or deceptive information about yourself or misrepresent yourself as being someone else, Insect Science ™ will disclose such information to the appropriate regulatory bodies and commercial entities).

In addition, we may disclose information if required to do so to any regulatory authorities in connection with any investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose Insect Science ™ to legal liability.

Business Transitions

In the event Insect Science ™ goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets or shares, your personally identifiable information will likely be among the assets transferred. We will endeavour to notify you of any such change in ownership or control of your personal information.

Communicating With You

Customer Service

We will communicate with you in response to your enquiries, to provide the services you request, and to manage your account. Generally, you may not opt-out of these communications, which are not promotional in nature.

Special Offers, Promotions, Interesting Events and Surveys

We will occasionally send you information on products, services, promotions, special offers or other interesting events.

Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature.

Accuracy of Information

It is important that the information we have about you is accurate and up to date. If your personally identifiable information changes you may correct or update it by contacting our offices.

We cannot be liable for any information that is inaccurate and/or obsolete.

Access to Personally Identifiable Information

If you would like to receive a copy of the information we hold about you (subject to our right to charge you a fee to cover our expenses in this regard) please refer to "Guide to promotion of access to information act", attached at the bottom of this page.

Closing Your Internet Account / De-registering

If you wish to close your Internet account, please submit your request in writing using the Contact Us page.

Protecting Your Password

Once you have submitted your information, it is protected by a password chosen by you. You remain responsible for your password and it must not give it to anyone else. Only by entering your user ID and your password, will you be able to access your personal information. If you have forgotten your password you can request your password to be reset by using our password reminder service or by contacting our Call Centre. Upon receiving your new password, you must change it immediately to a password known only by you.

Protecting Your Computer

We are not liable for any security breaches of your computer. The security of your computer is your responsibility and we recommend that you:

• Regularly install security patches made available by your software provider

• Use antivirus software

• Use a personal firewall

• Use anti-spyware software

• Practice safe Internet surfing habits

Security

The security of your personal information is important to us. When you enter sensitive information such as your identity number, credit card number, etc. on our registration, profile, member, subscription, order, etc. forms, the information is protected using industry standard secure socket layer (SSL) technology with 128-bit encryption.

Our software stores your password in encrypted format. We use a state of the art firewall to protect our Internet web servers.

We follow generally accepted industry standards and all reasonable measures to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our website, you can email us at info@insectscience.co.za.

Pop-ups

Some content from our website may not be displayed if you have a browser pop-up blocker enabled. Please temporarily disable your pop-up blocker while visiting our website, or add our website to your pop-up blockers list of allowed sites.

Links to Other Websites

This website may contain links to other websites that are not owned or controlled by Insect Science ™. Please be aware that we are not responsible for the privacy and security practices of other websites.

We encourage you to be aware when you leave our website and to read the privacy statements of each and every website that collects personally identifiable information.

This privacy & security policy applies only to information collected by this website.

Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, referring/exit pages, operating system, and date/time stamp data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We do link this automatically-collected data to personally identifiable information. We use a third-party tracking service that uses cookies [log files] to track non-personally identifiable information about visitors to our site in the aggregate.

Cookies

A "cookie" is a small file stored by your web browser, upon request from a website, on your computer's hard drive for future reference by the website. Cookies are often used to store personal information such as your Internet address, also called your IP address. Cookies pose no security risk to the data stored on your computer nor can viruses be distributed via cookies.

We use cookies on this site. We do link the information we store in cookies to any personally identifiable information you submit while on our site.

We use both session cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session cookie expires and is deleted when you close your web browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your web browsers help file.

Cookies allow our website to recognise you when you visit our website again and to improve our service to you. We use cookies to personalise your experience when interacting with our website. Cookies may also be used to compile aggregate information about areas of our website that are visited most frequently. This information can be used to enhance the content of our website and make your use of it easier.

We set a persistent cookie to store your passwords, so you do not have to enter it more than once.

You do need to have cookies enabled on your web browser to use our website. However, disabling cookies on your web browser may prevent us from improving our service to you by personalising your online experience. If you reject cookies, you may still use our website, but your ability to use some areas of our website may be limited.

Please note that some of our business partners or some of the websites linked to this website (for example advertisers' or suppliers' websites) may use cookies. We have no access to or control over these cookies. This privacy and security policy covers the use of cookies by this website only and does not cover the use of cookies by any linked websites.

Bulletin Boards/Chat Rooms

If you use a bulletin board or chat room on this site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. [Other disclaimers, as well as reservation of rights to terminate the accounts of visitors who use these services in a manner inconsistent with your Terms of Use, may be appropriate here.]

Changes to this Privacy & Security Policy

We reserve the right to modify this policy at any time, so please review it frequently. If we decide to change our privacy & security policy, we will post changes to this page. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

The amended privacy & security policy will supersede and replace any previous policies with effect from the date on which it is posted on our website.

Contact Us

If you have any questions or suggestions regarding our privacy & security policy, please email the Insect Science ™ Chief Information Security Officer at info@insectscience.co.za.

Copyright 2005 Insect Science (Proprietary) Limited.

All Rights Reserved.